Information & FAQ

Who can submit a product review?

Only customers with Verified Purchase can leave a review of the product.

Who do you use for shipping the orders?

We have various shipping partners we use for different countries.

Canada Post, UPS, Purolator, FedEX, Canpar


All Other International Countries

Item out of stock?

You missed it! We do our best to stock the inventory.

What happens if I am not in when my order arrives?

Someone needs to be in when your package is due to be delivered as we need a signature. However, don’t worry if this isn’t possible as our delivery partner usually tries to deliver more than once or they’ll leave a card confirming details on how to collect it.

Can I exchange the wrong size/color?

We do not offer merchandise exchanges. You can place the another order for the right size/color, and submit a return request for the order of the wrong size/color.

Do you refund the delivery charge?

We don’t refund delivery charge for those countries outside the EEA (European Economic Area).

How long do I have to return?

You’ve got 14 days to start the return process from the day you receive it. Unfortunately we cannot accept returns after this time.

Will I be charged customs and imports duties?

If you are placing an order within Canada, there is no customs and import duties.  If you are placing an order outside of Canada, you will be responsible for any customs and imports duties.

But keep checking back with us as we will be expanding our delivery operations!

I received a faulty item, what do I do?

We’re really sorry to hear that you’ve received a product that’s not in perfect condition. We can get this fixed for you please send us a message @ [email protected]

Please make sure to include the Order #, the product name, and a include a photo of the product that is faulty.

Missing item(s) from my order?

If your expected shipping date has passed, then please contact us by emailing our Customer Service at [email protected] and we will sort it for you.



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