Please note that this page provides a summarized overview of our shipping and delivery policies. For complete details—including information on payments, returns, exchanges, duties, and all other terms—please refer to our full Terms of Sale & Conditions.

Shipping & Delivery

Available Shipping Methods
We offer a range of shipping options to meet the diverse needs of our customers. Shipping times and availability vary depending on the destination and product selected:

• Standard Shipping: For domestic orders, standard shipping generally delivers within 2-7 business days. This option provides a balance between cost and delivery speed, making it ideal for non-urgent purchases.
• Express Shipping: This option is available for faster delivery, typically within 1-3 business days domestically. Express shipping is recommended for time-sensitive orders, though additional charges may apply based on location and item weight.
• International Shipping: Delivery times for international orders vary depending on the destination country. We partner with reliable international carriers to provide an estimated delivery range; however, these timeframes are subject to customs processes and other international logistics factors that may cause delays beyond our control.
• Local Same-Day Delivery: Same-day delivery is available for customers within select local regions through services such as Uber, SkipTheDishes and Fantuan. To qualify, orders must be placed at least one hour before the store’s closing time, and availability is subject to specific location and product availability. Please note that same-day delivery may incur additional charges, and availability is restricted to certain locations.

Shipping Costs and Taxes
Shipping charges are calculated based on the selected shipping method, package weight, and delivery destination. During checkout, the total shipping cost will be displayed for review before you complete your order. Taxes on shipping are calculated based on applicable local, state, or national tax laws.

International Shipping Duties and Taxes
For shipments to the U.S. and other international destinations, customers are responsible for any customs duties, import taxes, or related fees. These charges, determined by the destination country, are the recipient’s responsibility and are typically collected upon delivery. We do not have control over these charges and cannot predict specific amounts. Customers are encouraged to check their country’s import regulations to understand potential duties and fees that may apply.

Non-Refundable Duties and Import Taxes
Duties, import taxes, and customs fees charged by your destination country are non-refundable. These charges are collected and regulated by local customs authorities and cannot be reimbursed by us, including in cases of returns, refusals, or order cancellations. Customers seeking refunds for duties must contact their local customs office directly.

Legal Compliance
It is the customer’s responsibility to ensure that the products ordered comply with the laws and import regulations of the destination country. We are not responsible for any products held or confiscated by customs. We recommend consulting with local authorities or customs offices if you have questions regarding restrictions on imported goods.

Order Processing
Orders are processed during our regular business hours, Monday through Friday, excluding public holidays. Orders placed on weekends or holidays will begin processing on the next business day. Processing times may vary depending on order volume and inventory availability but typically take 1-2 business days. Customers will receive a notification once their order has been processed and shipped.

Delivery Estimates
We aim to deliver products within the estimated timeframes for each shipping method, but these dates are not guaranteed. Delivery times may be affected by factors such as shipping carrier delays, customs processes, or adverse weather conditions. If there is a significant delay in your shipment, we will do our best to inform you as soon as possible.

Carriers
We work with reputable carriers, including FedEx, UPS, DHL, Canada Post, Intelcom, FleetOptics, Ecom Logistics, Whiz Delivery, Uber, SkipTheDishes, and Fantuan to provide reliable delivery services. The carrier selected may vary based on the shipping method chosen and the delivery location. Each carrier is chosen to ensure efficient and secure delivery of your order.

Tracking Your Shipment
Once your order has been shipped, we will provide you with a tracking number via email so that you can monitor your package’s progress. For international and most domestic shipments, real-time tracking will be available. Local same-day delivery may not include real-time tracking, but customers will receive confirmation once delivery is complete.

Shipping Restrictions
Certain products may be subject to shipping restrictions due to size, weight, or legal limitations in specific countries or regions. Some locations or products may also have limitations on shipping options available. Same-day delivery is limited to designated local areas only.

Risk of Loss
The risk of loss or damage to your order transfers to you once the carrier takes possession of the package. We automatically includes shipping insurance for all eligible packages at no additional cost to you to ensure added protection during transit. We work with trusted carriers to minimize risks; however, once an item is with the carrier, We are not liable for any damage or losses beyond the coverage provided by the carrier and included insurance.