FIRST TIME SHOPPING Q&A

WE HAVE PUT TOGETHER SOME POPULAR FIRST TIME SHOPPER QUESTIONS & ANSWERS.  IF YOU HAVE ADDITIONAL QUESTIONS, YOU MAY ALWAYS CONTACT OUR CUSTOMER SERVICE AT:  [email protected]

STYLEFAV ACCOUNT Q&A

AN ACCOUNT IS ALWAYS CREATED FOR YOU UPON CHECKOUT.  STYLEFAV ACCOUNT’S MAIN PURPOSE IS TO STORE YOUR ORDER INFORMATION, SO YOU MAY TRACK YOUR ORDER, DOWNLOAD INVOICES, SEE HOW MUCH POINTS YOU HAVE EARNED, ETC.  

WE DO NOT STORE CREDIT CARD INFORMATION.

WE DO NOT EMAIL MARKET YOU BECAUSE YOU CREATED AN ACCOUNT.  YOU WILL ONLY RECEIVE STANDARD SYSTEM EMAILS ABOUT YOUR ORDER AND ACCOUNT.  EMAIL MARKETING MUST BE OPTED SEPARATELY.

WE CURRENTLY ONLY ALLOW SIGN IN & ACCOUNT CREATION USING THE FOLLOWING SOCIAL ACCOUNTS:

GOOGLE, AMAZON, FACEBOOK, TWITTER, LINKEDIN, VK

INFORMATION PROVIDED BY YOUR SOCIAL ACOUNT TO US ARE THE FOLLOWING: YOUR NAME & EMAIL, ONLY.

Shipping Q&A

If your shipping address is in Canada and United States, you do not have to pay duties.  All other COUNTRIES we ship to, you may have to pay any applicable duties.

Currently, we only allow shipping to PO Box in Canada.

ALL ORDER(S) ARE SHIPPED FROM FROM TORONTO, CANADA.

Returns Q&A

Free Returns are only applicable for customers in Canada & United States

PLEASE CONTACT US TO START A RETURN PROCESS.  YOU WILL HAVE TO MAKE A NEW ORDER FOR THE DIFFERENT SIZE.

You have 30 days to return your Products starting from the day you receive your order. This returns period starts from the date you receive your order.

  • Products must not be worn, altered, or washed.
  • Products must have all tags attached and be returned in original packaging.
  • Products returned without the original product tag, or a damaged product tag, may result in a delayed refund or may not qualify for a refund.
  • Shipping & handling charges are not refundable. Packages that arrive COD may be denied, or the COD amount may be deducted from your return.
  • Final Sale items may not be returned.
  • Footwear must include the original shoe box in its original condition, without postal labels. Shoe box fees are charged when footwear is returned in a damaged shoe box, or without the original shoe box.

PLEASE SEE OUR TERMS OF SALES & CONDITIONS FOR MORE DETAILS: HERE

PRODUCTS Q&A

PRODUCTS THAT ARE FINAL SALE WILL HAVE FINAL SALE INDICATED ON THE PRODUCT PAGE

All PRODUCTS we carry are authentic original brands.  EACH PRODUCT PAGE WILL HAVE INDICATION OF THE BRAND.

CONTACT OUR CUSTOMER SERVICE AT [email protected], WE’LL ASSIT YOU WITH YOUR PRODUCT INQUIRY.

PAYMENTS Q&A

WE ONLY ACCEPT CANADIAN DOLLARS.  YOU MAY PAY WITH YOUR LOCAL CURRENCY CREDIT CARD, AND THE CREDIT CARD COMPANY WILL DO THE CURRENCY EXCHANGE.

PAYMENT METHODS OTHER THAN CREDIT CARDS ARE AVAILABLE BASED APPLICABLE COUNTRIES.  ONCE YOU FILL IN YOUR BILLING ADDRESS INFORMATION UPON CHECKOUT, ALL AVAILABLE PAYMENT METHODS WILL SHOWN FOR YOUR LOCATION.

YOU MUST ENSURE ALL YOUR BILLING INFORMATION MATCH YOUR PAYMENT METHOD’S INFORMATION.  YOU MAY CONTACT YOUR BANK FOR ADDITIONAL SUPPORT.

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